Medical Receptionist (EMIS Web Trained)

A busy and friendly medical practice committed to providing excellent care to our patients. The-team of professionals is looking to expand with the addition of an experienced Medical Receptionist who is trained in the use of EMIS Web to help manage patient appointments and administrative tasks efficiently.

Key Responsibilities:

• Patient Reception:-Greet patients and visitors warmly, ensuring a friendly, professional, and efficient experience.
• EMIS Web Management:-Use EMIS Web to manage patient records, book and confirm appointments, and process patient details in a timely manner.
• Appointment Scheduling:-Accurately schedule appointments for doctors, nurses, and other healthcare providers, ensuring efficient use of time and resources.
• Patient Records Management:-Maintain and update patient records using EMIS Web, ensuring confidentiality and compliance with data protection laws.
• Telephone & Email Communication:-Handle incoming calls, emails, and messages, offering assistance and directing queries as needed.
• General Administration:-Perform general office duties including filing, photocopying, scanning, and managing office supplies.
• Patient Queries:-Answer general inquiries from patients regarding appointments, prescriptions, and services.
• Data Entry & Accuracy:-Input patient data into the system, ensuring the highest level of accuracy and attention to detail.
• Support Clinical Staff:-Assist clinical staff by providing administrative support where required, including printing documents, managing patient flow, and coordinating with external services.
• Compliance & Regulations:-Ensure all activities are carried out in compliance with practice policies, NHS standards, and patient confidentiality laws (e.g., GDPR).

Skills & Qualifications:

• Previous experience in a medical reception role or healthcare setting.
• Proficient in using EMIS Web-for patient record management and appointment scheduling.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• High level of accuracy and attention to detail.
• Strong interpersonal skills, able to engage with patients in a professional and empathetic manner.
• Familiarity with NHS systems and procedures.
• Desirable:
  • Knowledge of medical terminology and understanding of healthcare systems.

Personal Attributes:

• Friendly, approachable, and professional demeanor.
• Proactive with a positive attitude to learning and improvement.
• Team player who can also work independently.
• Discretion and respect for patient confidentiality.
• Reliable and punctual.