Medical Reception Team Leader

GP Practice Team LeaderLocation: Liverpool Hours: Full-time, 37.5 hours per week (Monday Friday, 8:00am 6:00pm with one late evening) Salary: £29,250 per annum (equivalent to £15.00 per hour)About the RoleWe are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team.This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice s daily operations.The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery.Key ResponsibilitiesLead and supervise the reception and administrative teams, providing training, guidance, and ongoing support.Manage staff rotas and ensure adequate cover across surgery opening hours.Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.Use EMIS Web confidently for appointments, reporting, and problem-solving.Support the Practice Manager with audits, data reporting, and performance monitoring.Handle escalated patient queries and complaints in a professional and empathetic manner.Monitor and improve patient access and service quality.Uphold all confidentiality, information governance, and safeguarding standards.Essential RequirementsProven leadership or supervisory ..... full job details .....