Medical Information Specialist with Dutch - Surrey

Medical Information Customer Experience Specialist with Dutch - Surrey Atrium is recruiting for a Medical Information Customer Experience Specialist with fluent Dutch to join a leading global pharmaceutical organisation. This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers. This is a PAYE 6 months role, 37hrs per week, onsite work 50%* Respond to medical and product enquiries via phone, email, webforms and live chat* Research and provide accurate medical information using approved resources* Deliver a high-quality customer experience in both Dutch and English* Accurately document enquiries and responses in line with regulatory requirements* Identify and report adverse events and product quality complaints* Support continuous improvement initiatives and wider Medical Information activities* Collaborate with international colleagues to ensure a consistent customer experienceEssential:* Native/fluent-level Dutch (C2) and fluent English* Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline* Strong communication and customer service skills* Ability to understand and communicate scientific information clearly* Strong attention to detail and documentation skills* Desirable: Experience in processing Medical Information. Pharmacovigilance or Drug Safety knowledge.* Desirable: ..... full job details .....