https://jobs.co.uk/job/mass-claims-contingent-investigator-reed-talent-solutions--2fd23447-a7c5-4432-a969-c0dea2c7ca01 RSS feed for Mass Claims Contingent Investigator at Reed Talent Solutions. en-gb Wed, 26 Aug 2026 07:30:51 GMT https://jobs.co.uk/job/mass-claims-contingent-investigator-reed-talent-solutions--2fd23447-a7c5-4432-a969-c0dea2c7ca01 https://jobs.co.uk/job/mass-claims-contingent-investigator-reed-talent-solutions--2fd23447-a7c5-4432-a969-c0dea2c7ca01 Tue, 25 Aug 2026 11:55:25 GMT Location: London | Salary: 210.00-210.00 Daily | Type: Permanent | Contingent Investigator - Mass Claims (Deferred Payment Credit) Financial Ombudsman Service Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people''s lives. We''re looking for experienced Investigators with a background in deferred payment credit (DPC) complaints to join us on a contingent basis. This is a home-based contracting role where you''ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you''ll be doing Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions Managing your own caseload, progressing cases efficiently while maintaining quality standards Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they''re difficult) Producing clear, structured free-hand written decision outcomes that explain your reasoning Managing and prioritising your own caseload ... Permanent