Mass Claims Contingent Investigator

Contingent Investigator - Mass Claims (Deferred Payment Credit) Financial Ombudsman Service Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people''s lives. We''re looking for experienced Investigators with a background in deferred payment credit (DPC) complaints to join us on a contingent basis. This is a home-based contracting role where you''ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you''ll be doing Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions Managing your own caseload, progressing cases efficiently while maintaining quality standards Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they''re difficult) Producing clear, structured free-hand written decision outcomes that explain your reasoning Managing and prioritising your own caseload to meet objectives, quality standards and deadlines This is hands-on investigative work, not template-driven or process-only complaint handling Training and support A structured remote training and accreditation programme is provided at the start of the assignment, designed to align you to the ..... full job details .....