Marketplace Account Director

Are you a passionate e-commerce professional with a proven ability to optimise and grow brands on Amazon and other online marketplaces? We are seeking a results-driven Account Director to manage a portfolio of our clients and maximise their success in the complex marketplace ecosystem.This role goes beyond basic account management; you''ll be responsible for developing and executing comprehensive strategies to enhance product visibility through Amazon SEO, drive sales via Amazon Advertising (PPC), optimise conversion rates with engaging content and compelling product listings, brief the design team to create high-converting listing imagery, and ensure smooth operations through effective inventory management and fulfilment.A crucial aspect of your role will be building and nurturing strong, long-term relationships with your portfolio of clients, acting as their trusted advisor and advocate within the agency. You''ll be responsible for deeply understanding their business goals and challenges, proactively identifying opportunities to drive their growth, and ensuring their overall satisfaction. This involves providing data-driven insights to inform their marketplace strategy, communicating effectively and transparently, and championing their needs across internal teams to ensure we''re delivering exceptional service and exceeding their expectations.Your Role:

As an Account Director, you will serve as the dedicated and strategic point of contact for your assigned portfolio of marketplace clients, building strong, long-term relationships and acting as their trusted advisor. You will be responsible for the end-to-end management of their marketplace presence, from developing and implementing tailored growth strategies to optimising product listings for maximum visibility and conversions. This includes managing inventory levels to ensure product availability, overseeing pricing strategies to maximise profitability, and meticulously monitoring performance across all key metrics to identify opportunities for improvement. Your ultimate goal is to drive client satisfaction by delivering exceptional results and exceeding their business objectives, becoming an indispensable partner in their marketplace success.Key Responsibilities:Strategic Marketplace Management: Develop and implement comprehensive marketplace strategies tailored to the unique needs and objectives of each client, with a strong emphasis on driving growth and profitabilityOptimisation Expertise: Leverage in-depth knowledge of each marketplace ecosystem to optimise client performance, including marketplace SEO, PPC campaigns, product content, listing imagery through collaboration with the design team, and selling strategyManage Client Relationships: Build and maintain strong, collaborative relationships with clients, providing proactive communication, strategic guidance, and exceptional servicePerformance Analysis and Reporting: Conduct detailed analysis of marketplace performance data, identifying trends, opportunities, and areas for improvement. Generate clear, actionable reports and present findings to clients with strategic recommendationsOperational Excellence: Oversee day-to-day management of client marketplace accounts, including product listing optimisation, inventory management, pricing strategy, and order fulfilmentRequirements:Marketplace Management Expertise: Proven experience in managing and optimising client accounts on online marketplaces, with a track record of successAmazon Optimisation Skills: Strong expertise in optimising client performance on Amazon, including Amazon SEO, Amazon PPC, product content optimisation, and Seller Central managementClient-Centric Approach: A strong client-centric mindset with a passion for delivering exceptional service and building long-term, strategic partnershipsStrategic Thinking and Execution: Ability to develop and implement effective marketplace strategies that align with client business objectives and drive measurable resultsAnalytical and Data-Driven: Strong analytical and data analysis skills, with the ability to interpret complex data, identify trends, and generate actionable insightsCommunication and Presentation Skills: Excellent communication, presentation, and interpersonal skills, with the ability to communicate clearly and persuasively with clients and internal stakeholdersProblem-Solving and Decision-Making: Strong problem-solving and decision-making skills, with the ability to address challenges effectively and make sound judgmentsE-commerce Knowledge: Solid understanding of e-commerce principles, practices, and technologiesOrganisational and Time Management Proficiency: Excellent organisational and time management skills, with the ability to prioritise tasks, manage deadlines, and maintain a high level of efficiencyGrowth Mindset: A proactive and results-oriented approach with a focus on driving client growth and exceeding expectationsBenefits:Competitive basic salary with great progression optionsUnlimited paid holidays - yes that''s not a typo!Hybrid workingMedicash Cash Plan - Company-funded cover worth up to £995 each year for everyday healthcare costs including medical support, massages, optical, and dental. Plus access to discounts, SkinVision, and digital physiotherapy. Option to upgrade your plan for even greater valueEmployee Assistance Programme - access to Vivup for mental health support, financial guidance, and wellbeing resourcesGreat working environments; our Stockton on Tees and Manchester workspaces are dog friendlyA high-performance MacBookVS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, HandM to Just Eat, there''s something for everyone!Free breakfast, fruit, hot and cold drinks and protein shakesFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futurePaid volunteering daysCycle to work schemeDiscounts across our brandsRegular team social eventsTraining and developmentEqual Opportunity:

Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We welcome applications from all sections of the community.Job Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: MarketingIndustries: IT Services and IT ..... full job details .....