Marketing CRM Manager

Marketing CRM Manager Manchester City Centre (Hybrid - 3 days office / 2 days home) Full-time, Permanent £45,000 - £48,000 + BenefitsAre you a hands-on CRM specialist who thrives on owning the full customer journey from start to finish? We''re looking for an experienced Marketing CRM Manager to join a growing, forward-thinking business in Manchester.This is a fantastic opportunity for someone who enjoys working in a smaller, collaborative team where you''ll have real ownership, visibility, and impact.The RoleReporting into the Marketing Manager, you will take full responsibility for CRM activity across the business. This is a varied, end-to-end role where you will map, build, and optimise customer journeys, gaining a deep understanding of customer behaviour and engagement.During your first 6 months, you will conduct a full review of current CRM activity, map existing journeys, and develop a clear strategy for future improvements and growth.You will be responsible for creating content, building campaigns, and analysing performance across email and SMS channels, ensuring all communications are effective, engaging, and results-driven. Key Responsibilities for the Marketing CRM Manager: Own and manage the full customer journey across CRM channelsCreate and deliver email and SMS campaigns from concept to executionMonitor campaign performance and provide clear reporting and insightsAnalyse customer behaviour and recommend improvements to engagement and conversionDevelop ..... full job details .....