Marine Personnel Coordinator

Our ship management client near Glasgow requires a Marine Personnel Coordinator to join them on a permanent basis. As a Marine Personnel Coordinator will be responsible for general crew management and welfare with a focus on safety, compliance and high attention to detail.  

THE SUCCESSFUL APPLICANT

• Degree or equivalent demonstrable experience.
• Experience with case management, coordinating investigations, grievance and disciplinary processes and procedures.
• Understanding and in-depth knowledge of ISM code, MLC and STCW.
• Awareness and knowledge of crew managing systems including COMPAS (preferred).
• Strong organisational skills.
• Knowledge of maritime regulations and industry best practice.
• Ability to work independently and as part of a team.
• Strong understanding of GDPR and ISO standards relating to crew management.
• Proficient in all MS office packages including outlook, word, excel and PowerPoint.
• Broad experience in a marine crewing role supporting and managing a large pool of global seafarers. (preferred)
• Demonstrable experience managing first line crewing demands including problem resolution. (preferred)
• Demonstratable customer service skills – focus on client engagement and delivery.

JOB DESCRIPTION

• Support communications between seafarers and the team, ensuring that all queries are managed and resolved in a timely manner.
• Support and participate in regular internal and client audits.
• Liaise with the Marine Personnel Specialist to ensure effective crew changes in line with client requirements.
• Manage and coordinate all office visits of our seafarers, including de-briefs and appraisals.
• Responsibility for coordinating crew induction process for new joiners and offboarding process for leavers.
• Support the Marine Personnel Specialist and Personnel team with any potential disciplinary matters, review of external manning agents, ensuring KPIs/SLAs are being met and managing regular meetings and updates.
• Support with the management of COMPAS crew database – ensuring this is accurate, timely, encompassing and support database updates as required.
• Manage and coordinate payroll matters for seafarers, liaising with colleagues in our other global offices to ensure prompt and accurate payment.
• Monitor and analyse training plans in line with company matrix requirements, ensuring all crews are competent and up to date with the latest regulations and best practices.
• Support the delivery and communication to seafarers on Standards for Training, Certificate and Watchkeeping Convention (STCW).
• Strong knowledge and understanding of ISM, STCW and MLC requirements.

REMUNERATION PACKAGE ON OFFER  

Competitive Salary and Benefits Package