Managing Agent Performance & Compliance Officer

We’re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates.

This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week. 

What You’ll Be Doing

• Overseeing third-party agreements, head leases and managing agents

• Scrutinising service charge demands, accounts and formal notices

• Monitoring contractor performance against KPIs and SLAs

• Investigating and escalating disputes or non-compliance

• Supporting financial and building safety compliance monitoring

• Acting as a key liaison between residents, managing agents and internal teams

• Supporting delivery of leasehold and property management services

What They Look For:

• Experience managing third-party contracts or managing agents

• Knowledge of leases, service level agreements and service charges

• Ability to analyse financial information and performance data

• Strong stakeholder engagement and influencing skills

• Confident challenging underperformance and driving improvements

If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you.