Manager of Customer Solutions and Implementation

Overview

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Manager of Customer Solutions and Implementation

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SafetyCultureSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is among the fastest-growing tech companies, with a bold ambition to reach 100 million users worldwide by 2032.Are you a strategic and purpose-driven leader motivated to deliver exceptional customer outcomes? Do you challenge the status quo and empower teams to think outside the box? Do you thrive in a high performing and innovative environment? Then, we welcome you to join our team as Manager of Customer Solutions and Implementation for EMEA.In this role, you\''ll play a pivotal part in enabling our team to ensure that our customers are set up for success by providing onboarding and customer success experiences that delight SafetyCulture customers. Your business acumen and hands-on approach will be evident as you mentor, lead and grow our EMEA customer success and implementation team and partner with key stakeholders across the organisation to foster a culture of collaboration, knowledge sharing and innovation.What You''ll Be Doing

Manage and lead the Customer Solutions and Implementation team for EMEA, providing guidance, support, clear operating mechanisms and coaching to ensure the team’s success in achieving their goalsEstablish best practices for discovering business needs, implementing and onboarding customers and ensuring customers are set up for success with SafetyCultureArticulate change management and training services for customers and ensure team members are positioned to deliver these services across different user types across customersWork closely with Pre-Sales and Customer Success Engineers to ensure effective onboarding of customersRefine and execute a customer success approach that delights and maximises value for our customersMonitor and track essential customer success indicators, metrics, and goals, delivering regular reports to leadership on key metricsEngage in close collaboration with senior-level executives, global Customer Success leadership, and key stakeholders to align customer success initiatives with broader customer and business goalsInspire your team by championing resourcefulness, adaptability, and continual improvement, guiding them to navigate ambiguity and consistently deliver high-quality workUse data-driven insights and strong analytical skills to monitor and evaluate the team\''s performance and impact on customer success metricsWhat You''ll Bring

Prior leadership and team management experience, with a strong background in scaling and leading high-performing Customer Success teamsExperience in the SaaS industry across multiple countries in EMEA in both onboarding and implementation showing you have set customers up for successExceptional communication, presentation, and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholdersStrong project management skillsClear understanding of technical foundations of a SaaS business, including integrations, APIs, etcEffective stakeholder management skills, and ability to build and maintain positive relationships across all levels of organisationsStrong commercial acumenAnalytical mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiativesDemonstrated expertise in using customer success tools while driving iterative changes and fostering a culture of continuous improvementIdeally, business level fluency in another European language as well as a technical backgroundA customer-obsessed mindset and passion for SafetyCulture’s missionPerks and Benefits

Equity with high growth potential, and a competitive salaryFlexible working arrangementsAccess to professional and personal training and development opportunities; Hackathons, Workshops, Lunch and LearnsCommunity involvement, open source work, talks and events, and experimentation with new technologiesIn-house culinary crew serving daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including company offsiteTable tennis, board games, gym sessions, book club, and pet-friendly officesEEO and Recruitment

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process. We are recognised as a Best Place to Work in Australia, the US and the UK. If you don\''t meet every requirement, we still encourage you to apply. We prioritise inclusion and value potential over a checklist of qualifications.You can find out more about life at SafetyCulture via YouTube, X (Twitter), Instagram and ..... full job details .....