Managed Services Director

The Mission Our client is a powerhouse in global workplace technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn''t just about keeping the lights on; it s a strategic leadership seat focused on transforming standard support into premium, high-growth "as-a-service" models for a portfolio of elite enterprise clients. Key Leadership Pillars Commercial Strategy: Own the end-to-end PandL, focusing on scaling recurring revenue, protecting margins, and driving global profitability. Service Innovation: Lead the "productisation" of the service catalogue turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management. Market Expansion: Drive a "land-and-expand" philosophy, successfully migrating project-centric clients into long-term, multi-year managed service partnerships. Executive Advocacy: Act as the primary strategic partner and escalation lead for C-suite stakeholders within financial services, legal, and major corporate sectors. Operational Governance: Partner with the delivery teams to ensure global SLAs are not just met, but exceeded, using data-driven insights to optimise engineer utilisation. Your Profile Seasoned Leader: You have a pedigree in senior leadership within Managed Services, Enterprise SaaS, or ..... full job details .....