£47500 - £52500/annum
Our client is seeking a skilled Critical Services Technician to join our team, delivering technical maintenance services in high-priority client environments. In this role, you will resolve and complete day-to-day work orders, ensuring all tasks are carried out efficiently, safely, and to the highest standard of customer satisfaction.
As part of our Critical and Technical Services team, you will operate in business-critical environments, maintaining mechanical and electrical systems, including UPS, generators, and comms rooms.
Key Responsibilities:
Qualify and act as an Authorized Person (AP) within 6 months of onboarding.
Maintain accurate records of completed and outstanding work through our in-house system.
Ensure all contractors and staff comply with company, client safety, and security standards.
Participate in the Critical Services Training Program.
Communicate effectively with clients and the management team.
Collaborate with other technicians to resolve operational problems.
Provide cover for colleagues during holidays, training, and sickness.
Complete Planned Preventative Maintenance and provide condition assessments of plant and equipment.
Log and address incidents promptly and accurately.
Follow defined procedures to deliver high-quality technical solutions.
Skills & Knowledge Required:
Essential:
Strong technical and fault-finding skills
Qualified to a minimum of City & Guilds in Electrical (or HNC)
Excellent administrative and report-writing skills
Proficient in Microsoft Office
Strong interpersonal and communication skills
Knowledge of Mechanical & Electrical services operation
Ability to interrogate and operate BMS systems
Understanding of business-critical services (UPS, Generators, Comms Rooms)
Desirable:
Electrical or Mechanical Apprenticeship
18th Edition IEE regulations knowledge
HV trained
Aptitude & Personal Attributes:
Able to work under own initiative and take ownership of issues
Strong organizational and time management skills
Calm, confident, and focused under pressure
Highly presentable and professional
Committed to delivering excellent customer service
Team player with high energy and personal drive
Working Conditions:
Standard hours: 08:00 - 17:00, Monday - Friday
Flexibility for out-of-hours support as part of escalation procedures
Core Competencies:
Exceptional customer focus and responsiveness
Ability to build strong client relationships
Analytical and detail-oriented
Personal drive to exceed goals and expectations
RG Setsquare is acting as an Employment Agency in relation to this vacancy.