Major Works and Dispute Resolution Officer

Major Works and Dispute Resolution Officer Essex 12-Month Interim Contract 350 per day (Umbrella) Full Time Are you an experienced housing professional with a strong understanding of leasehold legislation and major works consultation? We''re supporting a housing organisation in Essex to recruit an experienced Major Works and Dispute Resolution Officer on an initial 12-month interim contract. This is an excellent opportunity to play a key role in ensuring statutory compliance, supporting leaseholders through major works programmes, and maximising the recovery of major works charges while delivering an outstanding customer experience. The successful candidate will be required to work on-site four days per week. The Role Working within a busy Home Ownership team, you will take the lead on all statutory consultation processes relating to major works programmes. You will ensure legal compliance, manage leaseholder communications, support cost recovery, and resolve disputes and complaints effectively. This is a varied and rewarding role that combines technical leasehold knowledge with stakeholder engagement, customer service, and dispute resolution. Key Responsibilities Lead on statutory consultation processes for major works projects, ensuring full compliance with relevant legislation. Prepare, issue and manage Section 20 consultation notices accurately and within required timescales. Engage with leaseholders throughout consultation and project delivery, providing clear and ..... full job details .....