Major Incident /Production Support Manager (iBank/Temp)

We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability.What you''ll do:Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third partiesEstablish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triageDrive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependenciesMaintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior managementManage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisivelyPerform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisionsExecute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessmentPerform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational modelWhat ..... full job details .....