Major Incident Manager

On behalf of the Department for Education, we are looking for a Major Incident Manager (Inside IR35) for a 6 month contract based Hybrid in Coventry, Darlington, Manchester or Sheffield. Requirement Description: The Incident Manager role is a critical role within the Technology Team and supports Major incidents and Incidents for all services supported from a technology perspective within the DfE. As a Major Incident Manager, your main responsibilities will be to:. Manage Major Incidents and incidents in line with the agreed policy, procedures and process which will include out of hours support on a rotation basis.. Lead and coordinate Priority 1 (P1) and Priority 2 (P2) Major Incidents, working with technical resolver teams and stakeholders to restore critical services as quickly as possible.. Review incident and request performance data to see if service levels and key performance indicators are achieved. Create plans for action if they have not been achieved.. Raise the quality across ITIL processes; lead a culture of continual service improvement supported by data and feedback.. Work with Resolver Groups to complete initial root cause analysis (RCA) reports to support preventative action when required.. Provide clear and timely communications to technical teams, senior stakeholders and service users throughout the life cycle of Major Incidents. Essential:. Experience in a similar Major Incident Manager or Incident Manager role within a large-scale, complex organisation.. ..... full job details .....