https://jobs.co.uk/job/major-incident-and-escalation-manager-hays-technology--d394bffa-6474-4b6f-8211-7132134edaed RSS feed for Major Incident and Escalation Manager at Hays Technology. en-gb Sat, 05 Sep 2026 15:48:11 GMT https://jobs.co.uk/job/major-incident-and-escalation-manager-hays-technology--d394bffa-6474-4b6f-8211-7132134edaed https://jobs.co.uk/job/major-incident-and-escalation-manager-hays-technology--d394bffa-6474-4b6f-8211-7132134edaed Sat, 05 Sep 2026 11:51:38 GMT Location: Bletchley | Salary: 350000.00-350000.00 Daily | Type: Contract | Milton Keynes (2-3 days per week on-site) 350- 450 per dayOutside IR35We''re looking for an experienced Major Incident and Escalation Manager to join a busy Service Operations team, taking ownership of critical incidents, high-priority service escalations and supplier performance issues across a complex IT environment. The role acts as a central point of coordination between business stakeholders, technical teams and third-party suppliers to ensure service issues are driven through to resolution. The RoleYou will be responsible for leading major incidents and operational escalations from initiation through to closure, ensuring effective communication, clear ownership and timely resolution throughout the process. You''ll work closely with service teams, suppliers and senior stakeholders whilst identifying opportunities to strengthen operational resilience and service performance. Key ResponsibilitiesManage Priority 1 and Priority 2 incidents and service escalations end-to-end. Act as the primary point of contact for stakeholders during major incidents and business-critical service disruptions. Coordinate technical teams, incident bridges and restoration activities.Drive supplier acc... Contract