Major Incident and Change Manager (SC Cleared)

Major Incident and Change Manager - Defence and National SecurityLocation: Farnborough (Hybrid)Salary: 75,000 + excellent benefitsClearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments.You''ll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact.What you''ll be doingLeading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholdersDriving structured post-incident reviews, root cause analysis and tracking actions to completionManaging and chairing Change Advisory Boards in line with ITIL processesEnsuring risk and impact assessments are completed, approvals secured, and changes communicated effectivelyMaintaining an accurate change schedule and updating the CMDB to reflect the live environmentIdentifying and delivering service improvements across incident and change processesSupporting wider IT operations and ..... full job details .....