https://jobs.co.uk/job/major-incident-amp-escalation-manager-hays-technology--c0a2d6be-41aa-41d8-9bca-4e4fefb74f50 RSS feed for Major Incident & Escalation Manager at Hays Technology. en-gb Fri, 04 Sep 2026 21:42:21 GMT https://jobs.co.uk/job/major-incident-amp-escalation-manager-hays-technology--c0a2d6be-41aa-41d8-9bca-4e4fefb74f50 https://jobs.co.uk/job/major-incident-amp-escalation-manager-hays-technology--c0a2d6be-41aa-41d8-9bca-4e4fefb74f50 Thu, 03 Sep 2026 23:00:00 GMT Location: Milton Keynes | Salary: £350 - £450/day £350 to £450 p/d Outside IR35 | Type: Contract | Milton Keynes (2-3 days per week on-site) -350450 per day Outside IR35 We''re looking for an experienced Major Incident & Escalation Manager to join a busy Service Operations team, taking ownership of critical incidents, high-priority service escalations and supplier performance issues across a complex IT environment. The role acts as a central point of coordination between business stakeholders, technical teams and third-party suppliers to ensure service issues are driven through to resolution. The Role You will be responsible for leading major incidents and operational escalations from initiation through to closure, ensuring effective communication, clear ownership and timely resolution throughout the process. You''ll work closely with service teams, suppliers and senior stakeholders whilst identifying opportunities to strengthen operational resilience and service performance. K ey Responsibilities Manage Priority 1 and Priority 2 incidents and service escalations end-to-end. Act as the primary point of contact for stakeholders during major incidents and business-critical service disruptions. Coordinate technical teams, incident bridges and restoration activities. ... Contract