Maintenance Supervisor

Maintenance Surveyor
37 hours per week
£46,142 to £49,282 pa – pro rata for hours worked
Permanent
Stevenage / Hybrid

About The Role

To provide specialist professional repair & maintenance expertise and guidance around complex matters by utilising qualified surveying expertise and minimising the Council’s liability

To ensure the repairing obligations to residents are delivered within the terms of its tenancy agreements, leases and statutory obligations.

The qualified repairs surveyors would ensure that our stock is maintained and repaired to a professional standard, rather than just best endeavours.

About You

The successful candidate will have the ability to:

· Inspect & diagnose defects in building fabric/services
· Produce costed specifications and schedules of work instructions to remedy defects
· Be responsible for quality and compliance of work delivered by Repairs Team including contractor work and to negate the risk of damage to property and people.
· Supervise works in progress
· Monitor contractor and Direct Labour Organisation (DLO) performance
· Issue variation orders and further instructions as and when required
· Evaluate, approve or reject claims and invoices received from contractors in accordance with SBC’s financial regulations
· Inspect and sign off completed work and deal with substandard works.
· Investigate and respond to residents enquiries in a timely manner in accordance with service standards
· Manage complaints and Housing Disrepair investigations in line with the housing disrepair pre action protocol and take action to remedy in line with SBC complaints procedure.
· Take ownership and proactively formulate a response including analysing trends, communicating with customers face to face, on the telephone, letter or email to resolve and close complaints effectively, meeting organisational deadlines.
· Arrange appointments with residents to survey properties.
· Instruct and manage specialist contractors with clear written briefs, whilst providing legislative and regulatory technical support and guidance to DLO
· Keep contractor spend to a minimum, reviewing contractor quotes to ensure accuracy. Scrutinise and verify variations and invoices before approving and processing for payment.
· Ensure all submitted invoices are coded to the correct expenditure code and are dealt with in accordance with SBC requirements and that all costs are recovered in line with Financial Regulations.
· Investigate discrepancies in specification against invoice, attending site to inspect / post inspect work delivered ensuring full compliance is met.
· Obtain and evaluate quotations received from external contractors and issue works orders.
· Monitor and work within set budget parameters.
· Provide technical expertise in relation to insurance claim investigation in line with policy.
· Produce relevant documentation to enable the preparation of s20 leasehold consultation as necessary.
· Undertake assessments to establish compliance within statutory duties in relation to (but not limited to) asbestos, legionella, fire.
· Using own initiative within Council guidelines, handle complex issues, providing services which are in line with best practice, legislation and best value for money (VFM).

Our Benefits

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Please note:  It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. 

Closing date for receipt of applications: 28 June 2026