Maintenance Coordinator (Lettings Agency)

APPLICATIONS VIA THIS WEBSITE ONLY PLEASEWe are an established residential lettings and estate agent based in Northampton.We need a highly organised and customer-focused Maintenance Co-Ordinator responsible for overseeing repairs and refurbishment in portfolio of residential rental properties. Skilled in coordinating property maintenance, managing landlord and tenant relationships, ensuring compliance with relevant legislation, and delivering exceptional customer service. Committed to protecting landlords'' investments while ensuring tenants enjoy a safe, well-maintained, and professionally managed home throughout their tenancy.The role involves:responding to queries from tenants regarding maintenance problems.ensuring issues are correctly diagnosed and explained to customers.obtaining prices, getting these agreed, managing customer expectations.keeping all parties up to date with progress.prioritising works based on their urgency.allocating invoices and ensuring contractors get paid.problem solving and objection handling(sometimes) inspecting tenanted properties.(sometimes) preparing inventories prior to tenancies starting.(sometimes) assessing property condition at the end of tenancies.You would be part of a small settled team and would occasionally be required to undertake other activities within the business.This is not a standard lettings agent Property Manager role. Whilst you will be primarily office based, our expectation is that you will visit properties to diagnose ..... full job details .....