Maintenance and Aftercare Manager - High-End Residential

Maintenance and Aftercare Manager - High-End Residential Overview We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex. While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive MandE infrastructure and specialist installations. They are now seeking a Maintenance and Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion. This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively. The Role The Maintenance and Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care. Key responsibilities include: Acting as first response for all maintenance and aftercare issuesAssessing and diagnosing issues before escalationManaging and coordinating MandE contractors and specialist service providersSupporting commissioning, testing, and early-life defect resolutionLiaising directly with private clients who expect a prompt, professional responseManaging service ..... full job details .....