Maintenance Administrator

Maintenance AdministratorAnnual Salary: £23,250 - £26,000Location: Vale of GlamorganJob Type: Full-time, Temporary to PermanentWork Schedule: Full-time, Mon-FriWe are seeking a dedicated Administrator to join our team. This role is pivotal in managing a service diary and handling administration tasks related to annual contracts. The successful candidate will be customer service focused, with responsibilities including scheduling service visits, raising invoices, and direct interaction with customers through both inbound and outbound communication.Day-to-day of the role:Book appointments with customers for planned preventative maintenance (PPM) visits, organising the engineer''s diary with support from a manager.Develop and maintain customer relationships, ensuring high professional standards and promoting excellent customer service.Process recommendations or actions required following a maintenance visit and coordinate with the relevant internal department.Invoice works completed during PPM visits using Xero.Proactively contact customers with expiring maintenance contracts to ensure retention through superior customer service.Required Skills and Qualifications:Excellent customer service skills.Highly focused and organised.Proficient in computer use with strong written and oral communication skills.Experience in scheduling and administrative roles is beneficial.Employment will be subject to successful BS7858 security check.Benefits:Company events.Company pension.28 days ..... full job details .....