Mailroom and Porterage Manager

We are looking for an experienced Mailroom and Porterage Manager to lead mailroom, porterage, courier and distribution services across multiple sites within a secure and highly regulated environment. Key Responsibilities Lead and manage a multi-site team of mailroom operatives and porters, including rotas, training, performance and workforce planning. Oversee all inbound and outbound mail, parcels, couriers and internal distribution, ensuring agreed service levels are met. Manage porterage operations, internal moves and the movement of furniture, equipment, records and supplies. Oversee the secure handling, logging, tracking and distribution of confidential, sensitive and accountable items. Manage cash, cheques, valuables and financial documents in line with strict security and audit procedures. Ensure compliance with security protocols, GDPR, data protection, confidentiality and regulatory requirements. Manage mail screening, X-ray operations and suspicious package procedures where applicable. Maintain chain-of-custody procedures and lead incident investigations, audits and corrective actions. Manage courier providers, suppliers, budgets and operational costs. Act as the key operational contact for clients, handling service issues, escalations and regular service reviews. Identify opportunities to improve processes, technology, efficiency and service delivery. About You Current SC Clearance is essential. Willingness to undergo enhanced security ..... full job details .....