Mac Support Specialist

We''re currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team.This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months.The RoleAs a Mac Support Specialist, you''ll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS-related issues. You''ll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first-class customer experience.Key ResponsibilitiesProvide technical support for Mac devices and macOS environmentsDiagnose, troubleshoot and resolve hardware, software and connectivity issuesDeliver outstanding customer service through effective technical support and communicationSupport and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and OktaEscalate complex technical issues to senior engineers when requiredMaintain accurate documentation of incidents, resolutions and internal processesContribute to continuous service improvement ..... full job details .....