Mac Specialist

Job Title: Mac Specialist - Technology Support Manager Location: Leeds (Hybrid - 2 days per week on-site, including Mondays) Contract: 12 months Rate: UmbrellaAre you a Mac expert ready to lead the development of an enterprise-grade Apple support service? We''re looking for a Mac Specialist to join a high-performing service desk team, taking a lead role in building and delivering first-class macOS support across a dynamic organisation.What you''ll be doing:Provide expert 1st line support for macOS, Apple hardware, and software applications.Resolve complex technical issues across macOS systems, networks, and connected peripherals.Create and maintain troubleshooting documentation and technical guides.Mentor junior staff and champion best practices for Apple support.Use ServiceNow to manage incidents, track trends, and ensure SLAs are met.Collaborate with cross-functional teams to enhance service delivery.Stay current on the latest macOS updates, features, and security protocols.What we''re looking for:Strong hands-on experience with macOS and Apple hardware in a corporate environment.Expertise in JAMF and Apple Business Manager.Proven ability to troubleshoot system, software, and connectivity issues.Experience with Microsoft Entra/Active Directory.Solid understanding of network protocols, security, and systems administration.Excellent communication skills and the confidence to lead in a support environment.Apple certifications (ACSP, ACTC) are highly desirable.This is an ..... full job details .....