Luxury Retail Travel Manager

An exciting opportunity has arisen for an experienced Travel Branch Manager to join a leading luxury tailor-made Travel Company as they launch a brand-new retail operation in Cambridge. This is a fantastic opportunity to be part of an exciting new venture, leading a team of Travel Experts specialising in creating exceptional, bespoke holidays worldwide. We''re looking for a commercially driven Manager with a passion for luxury travel, strong sales experience and the ability to motivate and develop a successful team. A competitive salary and excellent benefits package are available, including private medical insurance, generous annual leave and discounted luxury holidays.

JOB DESCRIPTION:

• Take responsibility for the overall performance of the store, driving sales, conversion and profitability.
• Lead, coach and motivate a team of Travel Experts and an Assistant Manager.
• Create a proactive sales culture, ensuring exceptional customer service and consistently achieving sales targets.
• Remain hands-on with sales, assisting clients with luxury tailor-made holiday enquiries and bookings.
• Develop local business through marketing initiatives, events, networking and partnerships.
• Build long-term customer relationships, encouraging repeat business and referrals.
• Oversee daily store operations, including staff rotas, performance reviews and team development.
• Ensure the highest standards of service are delivered throughout the customer journey.

EXPERIENCE REQUIRED:

• Previous experience of managing a Retail Travel Branch
• Previous experience managing a team within travel sales or a premium, service-led sales environment.
• Proven track record of achieving sales targets and driving commercial performance.
• Strong leadership skills with experience coaching, motivating and developing a successful team.
• Confident balancing management responsibilities with hands-on selling.
• A passion for travel and delivering exceptional customer experiences.
• Excellent communication, organisational and relationship-building skills.

THE PACKAGE:

A competitive salary and excellent benefits package are available, including:

• Private medical insurance and healthcare cash plan.
• 25 days'' holiday, increasing to 30 days with service.
• Additional day off for your birthday.
• Paid volunteering day.
• Enhanced pension, family leave and life insurance.
• Generous staff travel discounts, including luxury holidays.
• Gym, wellbeing and retail discount schemes.

This is a full-time, retail-based position working 37 hours per week over 5 days out of 7, including some evenings and weekends on a rota. Typically, one full weekend off per month.

INTERESTED:

Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Claire Muge, who can be contacted on (phone number removed) or (url removed).

Not right for this role, but keen to further your career in the Travel Industry? We have a variety of opportunities available, so do submit your CV to us!

Unfortunately, due to the volume of applications, we are unable to respond to everyone individually.