Logistics Customer Service Coordinator

Logistics Customer Service CoordinatorLocation: Manchester (Fully On-Site) Pay Rate: 13.50 per hour Job Type: Temporary / Ongoing Start Date: Immediate Start AvailableJob OverviewWe are currently recruiting for a Logistics Customer Service Coordinator to join a busy and fast-paced logistics operation in Manchester. This is a fully on-site role supporting day-to-day transport and customer service activities. The successful candidate will act as a key point of contact between customers, drivers, and warehouse teams, ensuring the smooth and timely movement of goods.Key ResponsibilitiesHandling incoming customer queries via phone and email in a professional and timely mannerProviding updates on deliveries, collections, and shipment statusLiaising with warehouse and transport teams to resolve operational issuesBooking and amending transport orders using internal systemsTracking consignments and proactively communicating delays or issues to customersMaintaining accurate records of shipments, orders, and customer interactionsSupporting the planning and coordination of daily logistics operationsResolving customer complaints and escalating issues where necessaryEnsuring all documentation is completed accurately and in line with company proceduresWorking closely with drivers, planners, and warehouse staff to ensure service levels are metRequirementsPrevious experience in customer service, logistics, or transport environment preferredStrong communication and organisational ..... full job details .....