Logistics Customer Service Advisor

Logistics Customer Service Advisor

Bilston

8:30am-5:00pm ( 1 hour lunch break)

Temp-perm

£28,000 per annum

We are currently seeking an organized, confident Customer Service individual to join our client, a well-established business within the Bilston area. As a Logistics Customer Service Advisor, you will be faced with a range of activities to support the European Operations team.

Job responsibilities (not limited to:)

• Process and issue customer invoices promptly and accurately.
• Ensure correct charges are applied to each job file.
• Liaise with accounts team for any invoice queries or corrections.
• Request Proof of Delivery (POD) documentation from partners and carriers.
• Upload PODs to customer portals and internal systems in a timely manner.
• Handle road freight bookings for Ireland and European destinations.
• Book directly with our European groupage partners.
• Coordinate collections and deliveries, ensuring efficient and timely transport.
• Obtain rates for smaller shipments from carriers and agents.
• Provide customers with competitive and accurate quotations.
• Maintain up-to-date rate sheets and negotiate when necessary.
• Act as the main point of contact for customers regarding shipment status, issues, or queries.
• Provide regular updates via email and phone.
• Always ensure a professional and customer-friendly approach.
• Assist the European Operations Manager with day-to-day admin tasks.
• Maintain accurate and up-to-date records of all bookings and communications.
• Support internal systems and reporting processes as needed.

Person specification:

• Logistics knowledge (desirable).
• Attention to detail.
• Confident with liaising via phone and handling customer queries.
• Experience using a range of computer systems.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.