Logistics Coordinator

Logistics CoordinatorNorthamptonUp to £29,244 per annum, depending on experienceAbout usAn award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.We are a people business, investing in training and development, recognising and rewarding our people''s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.The roleAs a Logistics Coordinator, you will provide front-line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:- Resolving day-to-day queries, including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments- Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensure that all queries are actioned in line with the client SLA and Standard Operating Procedures- Work in close liaison with Client Services, Warehouse Team Leaders and externally with customers to facilitate the smooth running of all ..... full job details .....