Logistics Administrator

AdministratorOur administrator is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.Working Hours and Shifts• Shift length: 8 hours + 30-minute unpaid break• Shift patterns:• 9:00am 5:30pm• 12:00pm 8:30pm• Pay rate: £13.50 per hourKey Responsibilities• Receive and pull returned cages and move them to the designated returns area for sorting and processing• Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions• Input all relevant return information into the system accurately and in a timely manner• Ensure all returns are processed in full compliance with company policies, procedures, and quality standards• Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates• Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately• Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for• Investigate and resolve missing, misrouted, or unaccounted-for returned items• Maintain a clean, organised, and efficient returns area at all times• Work closely with warehouse, customer ..... full job details .....