Logistics Account Manager

Logistics-Account-Manager-

Temporary-to-Permanent-

Salary-negotiable-dependent-on-experience-

Outskirts-of-Swindon

We-are-currently-recruiting-for-our-client-who-are-a-logistics-company-based-on-the-outskirts-of-Swindon.

Responsibilities-and-Tasks:-

• Day-to-day-responsibility-for-the-management-of-individual-accounts-within-operational-aspects.

• Ensure-that-KPIs-are-up-to-date-and-can-be-provided-monthly-to-both-the-relevant-customer,-and-management-within-the-business..

• Ensure-the-day-to-day-SLAs-of-outbound/inbound-sectors-are-monitored-and-escalated-when-not-going-to-be-met.

• Monitoring-order-volumes/flows-and-receipts-daily-of-their-accounts,-escalating-where-required-to-help-various-teams-plan-resources-for-warehouse-needs.

• Keeping-close-relations-with-their-CRM-and-the-relevant-TL-within-the-warehouse.

• Correctly-invoice-for-all-aspects-(apart-from-hourly-charges)-of-work-conducted-across-accounts-on-a-weekly/monthly-basis.

• Invoice-relevant-customers-in-a-timely-manner-in-line-with-expectations-set-by-management.

• Ensuring-that-all-relevant-order/customer-references-are-included-on-relevant-shipping-labels-to-ensure-we-can-relate-costs-when-invoicing.

• Have-the-ability-to-manage-a-number-of-accounts-and-prioritise-tasks-where-needed-across-said-accounts.

• First-line-&-prompt-communication-with-customers-should-queries-or-complaints-arise,-and-escalate-internally-so-Walker-internal-team-are-aware-of-issues.

• Ensuring-costs-are-being-correctly-charged-in-line-with-customer-rates,-this-can-be-picking-and-packing-charges/courier-charges/storage-charges-etc,-and-escalate-internally-if-not-correct,-and-need-assisting-amending.

• Attending-meetings-internally-to-discuss-accounts.

• Attend-meetings-on-site-with-clients-to-discuss-their-account-and-offer-a-day-to-day-perspective.

• Ensure-to-escalate-and-identify-rework-tasks-within-the-accounts-and-raising-this-to-the-rework-manager-in-order-to-get-this-completed-in-a-timely-manner.

• Managing-customer-expectations-to-ensure-tasks-or-delays-are-managed-effectively-and-keeping-the-customer-in-close-contact-and-up-to-date.

• Ensure-that-any-health-and-safety-concerns-are-escalated-to-the-relevant-team-through-the-SharePoint-so-that-action-can-be-taken-to-resolve-health-and-safety-risks.

• Attend-team-meetings-internally-where-required-to-ensure-you-are-up-to-date-on-the-latest-Walker-information.

• Maintain-and-strengthen-customer-relationships-and-ensuring-all-their-logistics-needs-are-met.

• Answer-the-phone-when-calls-are-transferred-through-via-reception,-when-reception-is-on-leave,-answer-the-phone-to-outside-calls.

• The-ability-to-hold-one-on-one-meetings-with-customers-via-Zoom/Teams-to-build-and-aid-the-customer-relations.

Person-Specification

• Self-motivated,-good-organisation-skills.
• Reliable.
• Process-driven.
• Have-great-customer-service-skills.
• Have-great-communication-skills,-both-internally-within-the-team,-and-externally-client-facing.
• The-ability-to-think-of-solutions-and-work-arounds.
• Availability-to-potentially-work-weekends-when-needed-for-stock-takes-etc,-4-5-times-per-year-max.
• Articulate-and-numerate-with-good-presentation-skills.
• Competent-in-the-use-of-Windows-Office-Packages-and-Logistics-Management-Systems.
• Minimum-of-1-years-experience-within-the-Logistics-or-similar-industry.

By-applying-for-this-role-you-give-permission-for-Purely-Recruitment-to-submit-your-personal-information-contained-within-your-CV-or-any-other-relevant-information-provided-in-order-for-the-prospective-employer-to-review-your-application-for-the-specific-role-applied-for.-Purely-recruitment-will-not-submit-or-use-your-personal-information-for-any-other-purposes-other-than-for-searching-for-alternative-employment.