Lodge Manager

Overview

Join to apply for the Lodge Manager role at Churchill Estates Management.Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle. Reporting to the Area Manager, you''ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you''ll be the trusted, "go-to" person on-site and a "friendly neighbour" for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

Responsibilities

Coordinate development activities and related services to provide a high standard of customer care for Owners.Manage on-site maintenance, liaise with customers and suppliers, and supervise contractors.Schedule maintenance tasks and conduct health and safety checks.Organise activities and events for Home Owners.Act as the on-site point of contact and ensure a safe, welcoming environment.

Qualifications and Skills

Experience in retirement living, social housing, hospitality, uniformed services, charity, or health and social care sectors.Strong front-of-house customer service orientation with excellent administration skills.Excellent communication, diplomacy, and judgment; ability to work independently and under pressure.Proficient in Microsoft Office applications, including Excel and Outlook.

Details

Salary: £22,500 per annum, plus excellent benefitsHours: Monday to Friday, 09:00 to 17:00Location: King Henry Lodge, 51-61 Hall Lane, Chingford, E4 8HWSeniority level: Entry levelEmployment type: Full-timeJob function: Management and Manufacturing

Benefits

Annual holiday entitlement of 24 days + Bank HolidaysA day off on your BirthdayLife AssuranceEye Care reimbursementColleague Introduction reward schemeProfessional development and qualificationsThorough induction and ongoing trainingImmensely rewarding work

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing rapidly with ambitious plans and are looking for the very best people to join our team and adopt our values.

Our Company Values TORCH

Trust/Openess/Respect/Communication/Honesty

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