Locality Officer

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer? We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service. In this busy role you''ll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding. You''ll manage your own caseload and build effective working relationships with external agencies. As a Housing Officer at SNG you''ll make a big difference to people''s lives within an experienced, supportive and supported team. What you''ll need:The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment.Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction ratePrevious experience, or a knowledge of delivering housing management servicesExperience of using computer systems, for example Microsoft OfficeThe ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies What you need to know: You will be joining our team in London based in the Wembley officeYou''ll be covering our properties in West London, East London, Central London and HertfordshireThe role is ..... full job details .....