Locality Officer

Job Type: Locality Officer Location: Thatcham, Berkshire Contract Type: Temporary Hours: 37 per week (Mon-Fri, 8:30am-5:00pm) Pay Rate: £15.55 per hour Start Date: 15 June 2026 End Date: 10 September 2026 About the role We are seeking a proactive and customer-focused Locality Officer (Housing) to deliver a high-quality housing management service across a mixed-tenure locality. You will play a key role in supporting safe and sustainable neighbourhoods, working directly with residents and partner agencies to resolve housing issues and improve community outcomes. This is a varied role requiring strong communication, problem-solving skills, and a commitment to delivering excellent customer service. Key responsibilities Manage a complex housing caseload and deliver timely, effective case resolutions Deal with housing management issues including ASB, tenancy breaches, fraud, safeguarding, and neighbourhood concerns Carry out estate inspections and support improvements to local housing environments Ensure compliance with housing legislation, policies, and landlord responsibilities Work proactively on health and safety and compliance matters Build strong relationships with residents, stakeholders, and partner agencies Contribute to improving customer satisfaction and service delivery What we''re looking for Experience in housing management or a similar customer-facing housing role Strong case management and problem-solving ability Good understanding of housing issues and ..... full job details .....