Locality Housing Officer

Job Title: Locality Housing Officer Accountable to: Locality Manager, Customer and Place Location: Hybrid (locality-based with travel required) Rate: 15.55 per hour (PAYE) / 20.92 per hour (Umbrella) Requirements: Must have a valid UK driving licence and own car. Job Purpose: You will deliver a professional, proactive, and customer-centric service across a defined locality, shaping services around customers, homes, and places. You will champion values of kindness, respect, inclusivity, ambition, responsibility, and collaboration while ensuring high data quality and compliance with contractual and regulatory requirements. Key Accountabilities: Deliver timely, safe, and customer-focused outcomes, ensuring compliance with legislation, regulations, and service standards. Model and promote organisational values, driving a culture of inclusion, collaboration, and high performance. Work with locality and cross-functional teams to provide a proactive, data-led service that builds trust and respect within communities. Maintain and improve places by listening to customers and shaping innovative social and physical improvements. Develop productive relationships with local stakeholders, focusing on trust, respect, and improving residents'' lives. Maintain a digital presence, broadcasting community messages and developing innovative solutions. Support creative solutions to improve customer service and efficiency while ensuring compliance. Ensure assets are maintained to meet the needs ..... full job details .....