Local Investigation Officer

Your new companyOn behalf of Birmingham City Council, we are recruiting for a Local Investigation Officer to support a citywide environmental improvement initiative in partnership with the Waste Enforcement Team. This is an excellent opportunity to join one of the UK''s largest local authorities and play a key role in educating communities, improving local environments and supporting compliance across Birmingham''s neighbourhoods.Your new roleThis is a full-time position working 35 hours per week, Monday to Friday, on a three-month ongoing contract. Based across Birmingham, the role is primarily field-based, with staff meeting at the office each morning before travelling to designated locations across the city.As a Customer Liaison Officer, you will act as the first point of contact within areas identified as waste enforcement hotspots. You will engage directly with residents and members of the public, providing education, guidance and support to encourage positive behavioural changes and improve compliance with environmental standards. You will investigate reported issues, gather information and build positive relationships within local communities. Where concerns remain unresolved following initial contact, you will escalate cases to the Waste Enforcement Team for further action. This is a highly visible role that requires confidence in speaking with the public and representing Birmingham City Council professionally at all times. All necessary equipment will be ..... full job details .....