Local Authority Housing, Housing Landlord Complaints Investigator, North East London

Local Authority Housing, Housing Landlord Complaints Investigator, North East London Pay rate up to £38.31 per hour Contract role, Local Government Housing We are recruiting for an experienced Local Authority Housing Landlord Complaints Investigator, in North East London Background:To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and detailed response to the complainant focused on resolving their issues. To lead relationship management and liaison with the Housing Ombudsman Service. Providing insight to the senior management team and service leads to help drive continuous improvement. Excellent investigative skills and ability to research various issues across a range of different subjects in relation to complaint investigations. Experience of undertaking high quality complaint investigations within a local authority, other public sector organisations, regulatory body or similar. Experience of liaising with and responding to the requirements of a regulatory body, for example, the Local Government and Social Care Ombudsman, the Housing Ombudsman Service, Ofsted, the Care Quality Commission or similar. Ability to use housing, legal and regulatory knowledge to resolve issues. Exceptional communication and interpersonal skills to build rapport with residents, regulators and ..... full job details .....