Loan Repayments Officer

Job Title: Loan Repayments/Payments Officer (HEO) Location (can be based at any of the below offices) Birmingham, B3 1AQBristol, BS1 5AHYork, YO1 7PXReading, RG1 1AFLeeds, LS11 9ATNottingham, NG2 4LANewcastle, NE4 7YEWarrington, WA4 1HTWorkington, CA14 2DD Working Hours: Monday to Friday, 9:00am to 5:00pmWorking Pattern: Hybrid (60% office attendance required)Pay Rate: 18.00 per hourStart Date: ASAP - subject to compliance checksAssignment Length: 6-8 monthsExtension Potential: Yes Security Clearance: Basic DBS required Must be eligible for SC Clearance Key Responsibilities Manage and progress loan repayment and reclaim cases. Maintain accurate, auditable records and case information. Communicate with customers and stakeholders via email and telephone. Investigate and resolve repayment-related queries. Analyse, interrogate and evaluate financial and case management data. Update spreadsheets, case logs and tracking systems. Escalate risks, issues and complex cases appropriately. Ensure compliance with data protection requirements and departmental procedures. Support wider activities across the Defra Pension Team as required. Work collaboratively with colleagues, suppliers and customers to achieve team objectives. Essential Skills and Experience Excellent attention to detail with strong record-keeping abilities. Strong written and verbal communication skills. Ability to handle sensitive and confidential information professionally. Experience managing workloads and ..... full job details .....