Live-In Care Manager - HSP

At Home Straight, we are a premium, CQC-registered domiciliary care provider dedicated to delivering exceptional hourly and live-in care, predominantly to older adults. We are seeking a dynamic and highly motivated Live-in Care Manager to support the new live-in care service.Salary: up to £35,000Key ResponsibilitiesRecruitment and Team Management:Conduct the interviewing, and selecting of candidates.Oversee the day-to-day management and supervision of the live-in care team.Conduct regular supervisions, appraisals, and spot checks to ensure high standards of care delivery.Provide ongoing support and guidance to staff, handling any complex issues or concerns that arise.Client and Service Management:Conduct initial assessments and create bespoke care packages for new live-in clients.Oversee the seamless introduction of carers into clients'' homes.Maintain open communication with clients and their families, ensuring their needs are met and expectations are exceeded.Handle and resolve client feedback and complaints in a professional and timely manner.Ensure all client files and records are accurate, up-to-date, and secure.Qualifications and ExperienceMinimum of 2-3 years of experience in a management or senior-level role within a live-in care or domiciliary care setting.Proven track record of business development or launching a new service is highly desirable.A relevant professional qualification, such as a Level 5 Diploma in Leadership for Health and Social Care (or ..... full job details .....