LIVE CHAT CUSTOMER SUPPORT SPECIALIST

Live Chat - Customer Support Specialist Location: Central Southampton Salary: £26,500 per annum Hours: 37 hours per week (Monday Friday shifts between 8am 6pm and 1 in 4 Saturday s) Contract: Permanent, Full Time Deliver Exceptional Digital Customer Service Are you passionate about providing outstanding customer service through modern, digital communication channels? Do you excel at crafting empathetic written responses and supporting people when they need it most? We are partnering with an established, award-winning financial organisation in central Southampton seeking a Live Chat Customer Support Specialist to join their expanding team. In this position, you will serve as the digital voice of the business, delivering first-class customer service across non-voice channels. Instead of taking traditional telephone calls, you will assist customers via live chat, email, WhatsApp, SMS, and digital social media platforms, providing tailored support and solutions to meet their individual needs. Why This Role Stands Out Digital Customer Service: Focus on written, digital messaging platforms including live chat, email, SMS, and WhatsApp ideal for those who love written communication over phone queues. Empathetic and Purpose-Driven: Provide compassionate customer service to individuals facing complex or vulnerable situations, guiding them through application processes and account options. Varied Multi-Channel Operations: Manage multiple digital streams simultaneously in a ..... full job details .....