https://jobs.co.uk/job/line-1-and-2-service-desk-engineer-starting-off-ltd--5120e2b7-7fe2-4ff7-be50-26698ef3c085 RSS feed for Line 1 and 2 Service Desk Engineer at Starting Off Ltd. en-gb Thu, 30 Apr 2026 22:47:32 GMT https://jobs.co.uk/job/line-1-and-2-service-desk-engineer-starting-off-ltd--5120e2b7-7fe2-4ff7-be50-26698ef3c085 https://jobs.co.uk/job/line-1-and-2-service-desk-engineer-starting-off-ltd--5120e2b7-7fe2-4ff7-be50-26698ef3c085 Fri, 10 Apr 2026 11:55:48 GMT Location: Northampton | Salary: 20000.00-20000.00 Annual | Type: Permanent | Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers... Permanent