Lifelong Learning Programme - Product Owner

About the Role The purpose of this role is to coordinate the management and continuous improvement of the College s Lifelong Learning Platform (LLP), ensuring it operates effectively for all users. The role provides service desk support, maintains accurate training records, and works closely with internal teams, external stakeholders, and system providers to resolve issues and enhance the platform. Some key responsibilities include (but are not limited to): Providing first- and second-line support to LLP users, resolving queries and system issues Maintaining user accounts, training records, and ensuring data accuracy across systems Liaising with external developers to report faults, track progress, and support system improvements Creating and delivering training materials, guidance, and presentations on LLP usage Coordinating user testing (UAT) and supporting implementation of system updates Monitoring and reporting on service desk activity, identifying trends and improvements Supporting committees and stakeholders, including communications, meetings, and minute taking About You We are seeking a highly organised and proactive professional with experience in customer service or helpdesk environments, ideally within a membership or medical education setting. The successful candidate will have excellent communication skills, with the confidence to engage stakeholders and deliver presentations or workshops. You will provide high-quality administrative and secretarial ..... full job details .....