Life Science Customer Operations Agent

Freightserve-recruitment-are-looking-for-a-Life-Science-Customer-Operations-Agent-for-a-well-established-niche-sector-Freight-Forwarder-based-in-the-West-Drayton,-Middlesex-area.

Experience:-Preferable-Knowledge-of-Air-or-Road-Logistics;-Excellent-Customer-service-skills,-Strong-written-and-verbal-communication-skills,-Willingness-to-learn-and-adapt

Main-Responsibilities:

Domestic-and-International-freight-forwarder-for-the-transport-of-time-Critical,-temperature-sensitive-biological-&-pharmaceutical-shipments.

• To-prepare-and-present-quotes-for-Air-&-Road-consignments.
• To-provide-Customer-Service-Excellence-for-both-verbal-and-written-communications.
• Complete-assigned-tasks-within-agreed-timeframes.
• Complete-bookings-and-sales-according-to-both-Customer-&-Company''s-timescales.
• To-ensure-data-&-security-integrity-of-both-Customer-&-Company''s-information-is-always-controlled.
• Co-ordinate-with-other-offices-&-Groups.
• Co-ordinate-transport-with-both-UK-&-Overseas-approved-strategic-service-partners.
• To-provide-guidance-on-appropriate-paperwork-for-customs-clearance.
• Prepare-&-co-ordinate-all-forms-of-freight-documentation-including-airwaybills,-Shipping-Certificates,-Health-Certificates,-Import-&-Export-Licenses,-Customs-Entry-Documentation,-and-any-other-supporting-shipping-documentation.
• Prepare-&-complete-Customs-Control-submissions-for-Imports-&-Exports.
• To-work-with-all-types-of-cargo-and-all-necessary-associated-tasks.
• To-use-company-vehicles-on-occasion-to-deliver-and-collect-paperwork-and-or-shipments.
• To-undertake-any-training-courses-required-to-understand-and-complete-job-tasks.
• To-co-ordinate-Group-project-tasks-as-and-when-directed.

As-an-agency-we-are-fast-becoming-the-number-one-Freight-specialist-in-the-UK.-We-have-a-fast-growing-reputation-with-most-Freight-related-companies.-Freightserve-has-been-established-since-1992-working-within-the-Freight-Forwarding-and-Shipping-industry.