Liasion Team Leader

Liaison Team Leader - Shared Services (Permanent) Location: London (Hybrid - 2 days per week in office) Salary: £40,000 - £50,000 Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment. This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function. The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities. Key Responsibilities Lead, coach, and develop a team of Liaison Officers to deliver high-quality service Manage day-to-day operations, workloads, and resource planning Set clear objectives, KPIs, and performance expectations across the team Monitor workflows, SLAs, and service delivery metrics Act as a senior escalation point for complex queries and operational issues Build strong relationships with internal stakeholders, clients, and external partners Support communication between operations, finance, payroll, sales, and wider business functions Identify process gaps, inefficiencies, and opportunities for improvement Maintain SOPs, governance processes, and operational documentation Produce reporting and insight on team performance, ..... full job details .....