level 2 Support

Your new company Service Desk Engineer - Level 2County Antrim Hybrid Working £up to - £36,000 DOEYour New CompanyHays Technology are delighted to be working with a leading managed IT services provider to recruit a Level 2 Service Desk Engineer. This organisation delivers a wide range of IT infrastructure, cloud and security services to customers across multiple sectors and is committed to investing in technology, security and employee development.This is an excellent opportunity for an experienced IT professional looking to broaden their technical expertise while gaining increased exposure to security-focused technologies and projects.Your New RoleAs a Level 2 Service Desk Engineer, you will provide technical support across a varied client base, acting as an escalation point for Level 1 engineers and taking ownership of incidents through to resolution.You will support Microsoft 365 environments, cloud platforms, networking technologies, servers, endpoints and security solutions while maintaining a security-first approach in all aspects of technical delivery.Key responsibilities include:Providing remote and onsite Level 2 support across multiple customer environments.Supporting Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Azure and Intune.Managing Active Directory, Group Policy, user accounts and permissions.Troubleshooting hardware, software, network and infrastructure issues.Supporting networking technologies including DNS, DHCP, VPNs, firewalls and wireless ..... full job details .....