Level 2 Desktop Engineer

Client Local Authority in NewhamJob Title Level 2 Desktop Engineer Pay Rate 250 DAILY UMBRELLAHours 36 Hours a week(Mon-Fri)Duration Initial 3 month contractLocation FULLY OFFICE BASED FROM NEWHAM 5 DAYS A WEEKDescriptionTo be the main point of contact for support, handling a variety of service requests by providing relevant information or facilitating their resolution. Responsibilities include conducting initial investigations, diagnosing issues, allocating unresolved problems appropriately, contributing to the development and application of support standards, and assisting in the creation of support documentation. 2. Conducting initial investigations to resolve or allocate incidents, installing and removing hardware or software in accordance with instructions, and ensuring thorough documentation of all changes. The engineer uses standard diagnostic procedures to test and troubleshoot installations, maintains accurate records, and provides user assistance while following escalation protocols where necessary. Additionally, the position contributes to the development of installation standards, diagnoses network problems using approved tools at a high support level, collects network performance statistics, and performs agreed maintenance and configuration tasks to support incident management. 3.Provides comprehensive support across a range of IT services, including meeting room setups, endpoint management for desktops, laptops, mobile devices and tablets, as well as network ..... full job details .....