Level 1 / 2 IT Support engineer

Overview

We are looking for a level 1 to level 2 technician who can work either UK or USA hours (GMT-6). This remote role may start as part-time and can lead to a full-time position. Applicants must be based in the UK or the US, and answering the phone is a must.Responsibilities

Answering support callsAnswering support ticketsEscalating tickets to level 2 and aboveVarious other IT related tasksTechnical Scope

You will be working with:Microsoft Windows 10/11Microsoft Server 2019/2022Active DirectoryPrint ManagementTelecoms (VoIP)Hyper-V / VMwareRouters / Firewalls / Switches / Access PointsOther various IT related servicesQualifications and Requirements

• Basic experience is required; training will be provided.• This is a remote role, but applicants must be based in the UK or the US.• Driving is preferred; bonus points for candidates in Essex, London, and surrounding areas.• Please send your relevant experience, location, hourly/daily rate, and preferred time zone (GMT or GMT-6).Other

Successful applicants will need to sign an NDA and a non-compete ..... full job details .....