Lettings Team Leader

We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service. This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes. The Role As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice. Key responsibilities of a Lettings Team Leader include:Leading, coaching and developing a high-performing lettings teamManaging the full lettings process including vacancy management, allocations, garage lettings and mutual exchangesReducing void turnaround times and improving key-to-key performanceProviding expert advice on housing legislation, landlord and tenant law, and policy complianceMonitoring budgets, forecasting and financial performanceProducing detailed performance reports and KPI analysis for senior managementBuilding effective relationships with internal departments, local authorities and partner agenciesSupporting customers requiring temporary or ..... full job details .....