Lettings Officer

Lettings OfficerRate of pay: 18.65 PAYE / 24.65 Umbrella per hourJob Type: Temporary until September 2026Location: Wembley HA9About the RoleWe are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants.This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers.Day-to-Day ResponsibilitiesCoordinate all aspects of the lettings process for void propertiesArrange and conduct property viewings and tenancy sign-upsAct as the first point of contact for customer and stakeholder queriesManage documentation for viewings, sign-ups, and tenancy handoversMaintain accurate records and update housing systems in real timeLiaise with contractors, surveyors and internal teams to progress void worksMonitor turnaround times and ensure properties are relet within targetComplete affordability assessments and pre-tenancy checksHandle customer enquiries and complaints, ensuring timely resolutionEnsure compliance checks and certification are completed before tenancy startsPrepare and issue tenancy induction packsRecord and manage property and customer data, including CORE logsCoordinate appointments and bookings across multi-agency teamsTrack contractor performance and escalate issues where ..... full job details .....