Lettings Officer

Lettings Officer

• Rate of pay: -18.65 PAYE / -24.65 Umbrella per hour
• Job Type: Temporary until September 2026
• Location: Wembley HA9

About the Role

We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants.

This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers.

Day-to-Day Responsibilities

• Coordinate all aspects of the lettings process for void properties
• Arrange and conduct property viewings and tenancy sign-ups
• Act as the first point of contact for customer and stakeholder queries
• Manage documentation for viewings, sign-ups, and tenancy handovers
• Maintain accurate records and update housing systems in real time
• Liaise with contractors, surveyors and internal teams to progress void works
• Monitor turnaround times and ensure properties are relet within target
• Complete affordability assessments and pre-tenancy checks
• Handle customer enquiries and complaints, ensuring timely resolution
• Ensure compliance checks and certification are completed before tenancy starts
• Prepare and issue tenancy induction packs
• Record and manage property and customer data, including CORE logs
• Coordinate appointments and bookings across multi-agency teams
• Track contractor performance and escalate issues where required
• Support KPI monitoring and assist with invoice processing
• Identify hard-to-let properties and suggest improvements
• Attend and minute meetings with stakeholders and contractors

Required Skills & Experience

• Experience delivering customer-focused support in a fast-paced environment
• Strong administrative experience, managing processes and documentation
• Accurate data input and experience maintaining confidential records
• Ability to handle sensitive information appropriately
• Excellent communication skills (written and verbal)
• Ability to deal with challenging or vulnerable customers professionally
• Strong organisational skills and ability to manage competing priorities
• Comfortable using Microsoft Office, Teams, and housing/CRM systems
• Ability to work collaboratively with internal teams and external partners
• Experience within a social housing or local authority setting

To apply for the Lettings Officer position, please submit your CV detailing your relevant experience.